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Why The-Connections ?

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Why The-Connections ?

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+919923401144 (or) info@the-connections.com

Quality & Values Delivered, Together

Why US?

We are a leading client call service provider, acknowledged as the preferred partner by both clients and worldwide associates for its integrity, reliability and discretion. Services can provide tailored inbound and outbound solutions while improving profitability, increasing market share.

  • Can rely on long term contract – In business since 2011
  • 24 / 7 / 365 availability
  • Use any telecom operator or VOIP Provider
  • Can go live with 10 business days post work order with a phase wise plan.
  • SLA based additional Revenue model can be made applicable
  • Experienced Management with Strong Customer Support industry background.
  • Tier 3 level Campus Data Security
  • Advanced Technology
  • Uninterrupted power supply & constant back up.

Omnichannel Communication

  • Phone Calls
  • Emails
  • SMS
  • Whatsapp
  • Social Media
  • Self Help – IVR
  • Chats (Web & others)

Technology as a Service Product

  • Noise Cancellation Headphones
  • One Click System Generated Report & Analysis
  • Secure Mail Server
  • Firewall for controlled internet access
  • EPABX compatible system with PRI, SIM Car, VOIP & Virtual Numbers
  • Dedicated Internet Bandwidth with Back up line

Data Security

  • Restricted Client information as per the agreement policy
  • No Paper & Pen on floor policy
  • Restricted internet access
  • Information is filtered down only on a need to know basis
  • Dedicated Server for each client – NDA is signed

Smart Connectivity Solutions – For Domestic & International Both

  • PRI Lines
  • VOIP Lines
  • SIM Card Based Calling
  • Virtual Number Calling

To Know More !

Contact Us

Employee Engagement Activities

  • Monthly R & R
  • Training & Development
  • Monthly Incentive Plan
  • Spot Incentive Plan
  • Various Days & Occasion Celebration
  • Client-side Appreciation for special performance
  • Gift – Voucher & etc.

Manpower Skills & Qualification

  • Multi – Lingual Agent availability – Round the clock
  • Ability to deal with different range of caller emotions.
  • Perceiving Prompt resolution on every call
  • Focused on OCR – On Call Resolution
  • Sales Professionals
  • Care Professionals
  • Collection Professionals
  • Written communication so that notes are documented efficiently
  • Listening attitude
  • Graduates Must / Undergraduate with relevant experience
  • Professional & Technical Experts

Software – Maximum Productivity – Ready to implement solution

CRM – Customer Resource Management
  • Centralize Database
  • Customer details captured by calls, phone #, product # & other parameters
  • Feasibility to capture General Enquiries, FAQ’s, Complaints and all the information
  • Customer History Accessibility on single click
  • Supported with Cloud & Inhouse service capability
  • Easy 3rd party integration API availability
  • Supported with multiple channels and mode of communication
  • One Platform for all requirements
  • Deep analysis & insights with user-controlled access systems
Dialer Technology
  • Online Real time agent monitoring
  • 100% call recordings – Guaranteed
  • Repeat Caller / Customer information availability
  • Easy 3rd party integration API availability
  • Supported with multiple channels and mode of communication

Additional Support

  • On Bench – Resource Availability (for immediate expansion plan)
  • Shared Training Resource
  • Shared Quality Analyst Associate Members
  • Continuous Process, Project & Soft-skill & Accent Training
  • Etiquettes of handling various emotions of the customer
  • Latest & Current technology enabled services
  • Dedicated Server
  • 8 Working Productive Hours per employee per day
  • KPI & SLA based Performance Matrix
  • Most Important
  • Quick to adapt client business culture & values

Analytics & MIS

  • Agent & Team Productivity Report
  • Business Unit Process wise reports
  • SLA / KPI wise reports
  • Project wise reports
  • Line Usage reports & Contactibility reports
  • Headcount, SMS, Dialer utilization, zone wise, territory wise reports
  • Details analysis is provided as per requirements
  • Customization with reports as per the client requirements & Many more
  • Reports are available on daily, weekly, bi-weekly, monthly or yearly basis
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